Snapchat is one of the best social media app out there. “memories” in Snapchat is a unique feature that allows users to check their photos as memories.
However, some Snapchat users have been experiencing app crashing when they open their Memories section. in This article will see the reasons behind this problem and provide solutions to fix it.
What are Snapchat Memories?
Snapchat Memories is a feature that allows users to save their snaps and stories in a private album. With this feature, users can view their snaps and stories anytime, even after the 24-hour limit has passed. Memories can be accessed by swiping up from the camera screen or clicking the small circular icon beneath the button.
Why is Snapchat Crashing When I Open My Memories?
Several reasons can cause Snapchat to crash when opening Memories. Some of these include:
- Snapchat Cache
Snapchat stores data in its cache to improve performance and load times. However, this data can accumulate over time, causing the app to crash when it reaches its limit. Clearing the cache can solve this issue.
- Outdated Snapchat App
Using an outdated version of Snapchat can cause the app to crash when opening Memories. It is essential to keep your Snapchat app up to date to prevent such problems.
- Poor Internet Connection
Snapchat requires a stable internet connection to function correctly. A poor internet connection can cause the app to crash when opening Memories.
- Phone Software Updates
Outdated phone software can cause issues with the Snapchat app, including crashing when opening Memories. Updating your phone software can solve this issue.
- Uninstall and Reinstall Snapchat
If none of the above solutions works, try uninstalling and reinstalling the Snapchat app. This action will reset the app’s settings and data, solving any underlying issues.
- Contact Snapchat Support
If the issue comes again after trying all the above solutions, contact Snapchat support. They will provide a more in-depth analysis of the problem and offer the best solution.
How to Fix Snapchat Crashing When Opening Memories
If your Snapchat app keeps crashing when opening Memories, try the following solutions:
1.Clear Snapchat Cache
Clearing the Snapchat cache is an effective solution to solve the crashing issue when opening Memories. Follow these steps to clear the cache:
- Open Snapchat app and tap on your profile icon.
- Tap on the gear icon to open Settings.
- Scroll down to find ‘Clear Cache’ and tap on it.
- Confirm the action by tapping on ‘Clear All.’
2.Update Snapchat App
Using an outdated version of Snapchat can cause the app to crash when opening Memories. To update your Snapchat app, follow these steps:
- Open the snap App Store or Google Play Store.
- Search for Snapchat and tap on it.
- If an update is available, tap on the ‘Update’ button.
3.Check Your Internet Connection
A poor internet connection can cause Snapchat to crash when opening Memories. To solve this issue, try the following:
Turn off Wi-Fi and switch to mobile data or vice versa.
Check your network signal strength and move closer to the router if possible.
Try resetting your mobile network settings by going to Settings > General > Reset > Reset Network Settings.
4.Uninstall and Reinstall Snapchat
If clearing the cache and updating the app doesn’t solve the issue, try uninstalling and reinstalling the Snapchat app. Follow these steps:
- Press and hold the Snapchat app icon until it starts to wiggle.
- Tap on the ‘X’ icon to uninstall the app.
- Go to the App Store or Google Play Store and download Snapchat again.
5. Check for Phone Software Updates
Outdated phone software can cause issues with the Snapchat app, including crashing when opening Memories. To check for phone software updates, follow these steps:
- Go to Settings > General > Software Update.
- If the latest update is available, tap on ‘Download and Install.’
6. Contact Snapchat Support
If the above solutions don’t work, contact Snapchat support. They will provide further assistance and help solve the issue.
Why did my memories on Snapchat disappear
On Snapchat, memories is a unique feature that allows users to download their snap photos and videos to their gallery. So that they can use them outside the Snapchat. If your Snapchat memories are deleted, then you can recover them easily. But it depends on the type of recovery that you want.
Usually, all the snaps will be saved in the memories section you can simply access it by swiping up. If your snaps are deleted and you want to bring them back then follow this procedure.
- Open the Snapchat app. Then go to settings
- Scroll down to see the “my data” option in the privacy section
- It asks you to enter your login details when you click on “my data”
- Then a page with the “My data” option will be shown
- Then click on Submit request.
- then a mail from customers support will comes and reply to that mail saying i want my memories archive data.
Snapchat crashing when opening Memories can be frustrating, but the solutions outlined in this article can help resolve the issue. Clearing the cache, updating the app, checking the internet connection, uninstalling and reinstalling the app, checking for phone software updates, and contacting Snapchat support are all viable solutions.
Why does my snap crash when I open a story?
The reason behind Snapchat crash when you open a story, may be the data on your phone if full or the cache is corrupted. To fix this problem, go to settings, then go to app management, choose Snapchat and clear the cache data.
Why does Snapchat memories freeze my phone?
If your Snapchat memories are freezing while you are using the snap. Then there may be a problem with your network. If you have a stable network and face the same problem, try to clear the cache and restart the phone.